Terms of Service
1. Our Policies & Terms of Service
At Aldorawoman, we value your trust and strive to provide transparency in all our dealings. Below, you’ll find our terms, policies, and guidelines to ensure you have a seamless shopping experience.
2. Terms of Service
By using the Aldorawoman website, you agree to comply with the following terms and conditions. These terms govern your use of our site, the purchasing of our products, and your relationship with Aldorawoman.
- Eligibility: You must be at least 18 years old to use our site or make a purchase.
- Product Information: We strive to provide accurate information on our products, including images, descriptions, and pricing. However, we do not guarantee that all information is 100% free of errors.
- Limitation of Liability: Aldorawoman is not responsible for any damages or losses related to the use of our site or products, except as required by law.
- Changes to Terms: We reserve the right to update these terms at any time. It is your responsibility to check this page for updates.
- Purchases & Payments: By placing an order, you agree to provide accurate payment and shipping details. All prices are in Naira and subject to applicable taxes.
3. Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit Aldorawoman.com.
- What Information We Collect: We may collect personal information such as your name, email, shipping address, and payment information when you make a purchase or sign up for our newsletter.
- How We Use Your Information: We use your information to process orders, provide customer support, and send you promotional emails (if opted in).
- Third-Party Services: We may share your information with trusted third-party services (e.g., payment processors, shipping companies) to fulfill your orders. We do not sell or rent your data to any other companies.
- Cookies: Our website uses cookies to improve your experience and collect analytics. You can control cookie preferences in your browser settings.
4. Return & Refund Policy
We want you to be completely satisfied with your purchase from Aldorawoman. If you are not happy with your order, please review our return and refund policy below.
- Eligibility for Returns: You can return items within 3 days of receiving your order, provided the items are unused, in their original packaging, and with all tags attached.
- Non-Returnable Items: Certain items such as earrings (for hygiene reasons) or sale items are non-returnable unless they are faulty.
- How to Request a Return: To initiate a return, please email us at hello@aldorawoman.com with your order number and reason for return. Use RETURNS as your subject line.
- Refund Process: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5-7 business days.
- Exchanges: We do not offer direct exchanges except you’re within our physical location. If you’re not and you want to exchange an item, please return the original item and place a new order.”
5. Shipping Policy
We aim to make your shopping experience smooth by offering reliable and timely shipping services. Please review our shipping policies below.
- Processing Times: Orders are typically processed within 1-3 business days. During peak times or during sales, processing may take longer, and we will notify you if there are any delays.
- Shipping Methods & Costs: We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location.
- Estimated Delivery Times: Delivery times vary by location. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days.
- International Shipping: We currently offer international shipping. Delivery times and costs vary by destination.
- Customs & Duties: International orders may be subject to customs fees or import duties. These are the buyer’s responsibility.
Have More Questions?
Visit our FAQs page for quick answers to common questions about our products, shipping, returns, and more.
Contact Us
If you have any questions about our policies, feel free to reach out to us at hello@aldorawoman.com or click below
