Frequently Asked Questions
Have questions about shopping with Aldorawoman? We’ve got answers! Below are the most common questions our customers ask, but if you need more help, feel free to reach out to us.
General Questions
What is Aldorawoman?
Aldorawoman is a fashion store that specializes in offering high-quality jewelry and fashion accessories such as sunglasses, belts, hats, and bags. Our mission is to help you express your unique style with carefully curated, stylish accessories.
Where is Aldorawoman based?
We are proudly based in Awka, Nigeria, but we offer shipping worldwide to make sure our accessories reach fashion lovers everywhere.
Order & Shipping
How can I place an order?
You can place an order directly on our website by browsing through our collection, adding items to your cart, and completing the checkout process. Once your order is placed, you’ll receive a confirmation email with the details.
What are your shipping options?
We offer standard and express shipping options. Shipping times and costs vary depending on your location. You can see the available shipping methods and delivery estimates at checkout.
Do you ship internationally?
Returns & Exchanges
What is your return policy?
We offer a 3-day return policy for most of our items. If you are not completely satisfied with your purchase, you can return it for a refund or exchange. Please ensure that the items are in their original condition with all tags attached. For more details, check out our Terms & Policies page.
How do I return or exchange an item?
To start a return or exchange, contact our customer service team at hello@aldorawoman.com with your order number and reason for the return. We’ll guide you through the process and provide you with a return shipping label if applicable.
Product Information
Are your products made from high-quality materials?
How do I care for my jewelry and accessories?
To maintain the quality of your jewelry and accessories, avoid exposing them to water, perfume, or harsh chemicals. Store them in a cool, dry place and use a soft cloth to clean them. For specific care instructions, please refer to the product details on our website.
Payments
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, Verve), as well as Bank transfer. All transactions are secure and encrypted for your protection.
Is my payment information secure?
Yes, your payment information is safe with us. We use industry-standard encryption and security protocols to ensure that your personal and financial information is protected.
Account Information
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details for future purchases, and receive special offers and updates.
How can I reset my password?
If you’ve forgotten your password, go to the login page and click on “Forgot Password.” You’ll receive an email with instructions on how to reset it.
Other Inquiries
Can I cancel or modify my order?
You can cancel or modify your order within 12 hours of placing it by contacting our customer service team. After 24 hours, the order may have already been processed and shipped. Canceling or modifying an order during sales is not possible except stated otherwise.
How can I contact customer service?*
You can reach us via email at hello@aldorawoman.com or through the contact form on our Contact Us page. Our team is here to help you with any questions or concerns you may have.
Call to Action
“Didn’t find the answer you were looking for? Reach out to our team at hello@aldorawoman.com or visit our Contact Us page, and we’ll be happy to assist you
