Frequently Asked Questions

Have questions about shopping with Aldorawoman? We’ve got answers! Below are the most common questions our customers ask, but if you need more help, feel free to reach out to us

What is Aldorawoman?

Aldorawoman is a fashion store that specializes in offering high-quality jewelry and fashion accessories such as sunglasses, belts, hats, and bags. Our mission is to help you express your unique style with carefully curated, stylish accessories

Where is Aldorawoman based?

We are proudly based in Awka, Nigeria, but we offer shipping worldwide to make sure our accessories reach fashion lovers everywhere.

How can I place an order?

You can place an order directly on our website by browsing through our collection, adding items to your cart, and completing the checkout process. Once your order is placed, you’ll receive a confirmation email with the details.

What are your shipping options?

We offer standard and express shipping options. Shipping times and costs vary depending on your location. You can see the available shipping methods and delivery estimates at checkout.

Do you ship internationally?

Yes! Aldorawoman ships internationally. Please note that shipping costs and delivery times will vary depending on your location. Additional customs fees may apply for some countries.

What is your return policy?

 We offer a 3-day return policy for most of our items. If you are not completely satisfied with your purchase, you can return it for a refund or exchange. Please ensure that the items are in their original condition with all tags attached. For more details, check out our Terms & Policies page.

How do I return or exchange an item?

To start a return or exchange, contact our customer service team at hello@aldorawoman.com with your order number and reason for the return. We’ll guide you through the process and provide you with a return shipping label if applicable.

Are your products made from high-quality materials?

Yes, we take pride in offering high-quality fashion accessories. Our jewelry and accessories are made from durable and stylish materials to ensure longevity and a premium look.

How do I care for my jewelry and accessories?

To maintain the quality of your jewelry and accessories, avoid exposing them to water, perfume, or harsh chemicals. Store them in a cool, dry place and use a soft cloth to clean them. For specific care instructions, please refer to the product details on our website.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, Verve), as well as Bank transfer. All transactions are secure and encrypted for your protection.

Is my payment information secure?

Yes, your payment information is safe with us. We use industry-standard encryption and security protocols to ensure that your personal and financial information is protected.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details for future purchases, and receive special offers and updates

How can I reset my password?

If you’ve forgotten your password, go to the login page and click on "Forgot Password." You’ll receive an email with instructions on how to reset it.

Can I cancel or modify my order?

 You can cancel or modify your order within 12 hours of placing it by contacting our customer service team. After 24 hours, the order may have already been processed and shipped. Canceling or modifying an order during sales is not possible except stated otherwise.

How can I contact customer service?

You can reach us via email at hello@aldorawoman.com or through the contact form on our Contact Us page. Our team is here to help you with any questions or concerns you may have.